From a new training session to automated participant communication

We designed and implemented an automated workflow that connects training data, the website, CRM and participant communication into one streamlined process.

New session
Website
Automation
CRM
Participants
Automated communication

The challenge

Managing training sessions involved several separate steps. Information had to be reflected across the website, CRM, registration forms, contact properties, lists and email workflows.

This created repetitive work and increased the risk of outdated or inconsistent data.

“How can one change — adding a new training session — automatically trigger the rest of the process?”
One manual change
WebsiteCRMFormsListsEmails
Multiple repetitive updates
One automated flow
WebsiteCRMFormsListsEmails
Multiple synchronized actions

One change. One automated flow.

We connected the training database with the CRM and built an automation layer responsible for synchronizing data and triggering the appropriate workflows.

01

Create session

Add the new training session once.

02

Update website

Publish the latest session automatically.

03

Synchronize CRM

Keep the relevant CRM data aligned.

04

Register participants

Connect registrations to the session.

05

Automate communication

Trigger the right participant messages.

06

Follow up

Notify the team after the survey.

How it works

01

Create a training session

A new session is added to the training database.

02

Website updates

The new session becomes available on the training page.

03

Automation runs

Custom automation synchronizes the latest session data.

04

Participants register

Form submissions automatically connect participants with the training session.

05

Communication

Confirmation and pre-training emails are triggered automatically.

06

Post-training follow-up

Survey completion triggers an internal notification for the team.

Behind the automation

The system connects the data source, website, automation layer and CRM into one continuous flow.

HubDB

Training data

Website

Training sessions

Automation Layer

API + Custom Code

HubSpot CRM

Contacts + Forms + Lists + Workflows

Participant communication

Confirmation + Reminder + Survey

Technical details

The automation layer uses the HubSpot API and custom code to synchronize training data, update CRM records and support workflow triggers. AWS Wrangler is used as part of that layer.

What happens automatically?

Dynamic data sync

Training session data is synchronized between the database, website and CRM.

CRM updates

Contact properties are automatically updated with the relevant training session.

Registration management

Forms and participant lists are kept aligned with available sessions.

Workflow automation

Registration conditions trigger the appropriate CRM workflows.

Participant communication

Confirmation and pre-training communication are triggered automatically.

Survey follow-up

Survey completion creates an internal notification for the team.

Technology behind the solution

HubDBHubSpot CRMHubSpot APIHubSpot WorkflowsCustom CodeAWS WranglerPython

A connected training process instead of repetitive manual work.

BEFORE
  • Manual updates
  • Multiple systems
  • Repeated data entry
  • Higher risk of inconsistencies
AFTER
  • One training session update
  • Connected systems
  • Automated workflows
  • Consistent participant communication

Implementation considerations

The solution was implemented using custom code and the HubSpot API, with AWS Wrangler used as part of the automation layer.

The implementation considered platform data-transfer limits and required thorough testing before moving to the live environment.

  • test HubDB data
  • test contacts
  • CRM property configuration
  • HubSpot developer application
  • API authentication
  • workflow testing
  • custom code validation
  • live environment transfer

Have a process that still depends on repetitive manual work?

We can turn disconnected steps into a clear, automated workflow.